Doctor Ali01Who we are
Doctor Ali ("we", "us") is a telemedicine and health app operated by Doctor Ali LLC, Tashkent, Republic of Uzbekistan. It lets you consult doctors by chat, audio and video, order medicines and health products, and track your daily health indicators. This policy explains what personal and health data the app accesses and collects, how it is used, with whom it is shared, how long it is kept and how you can control or delete it. Contact: doctor.ali.uz@gmail.com.
02Data we collect
2.1 Data you provide
| Category | Details |
|---|---|
| Account | Name, phone number (login via SMS code), date of birth, gender, profile photo (optional). |
| Health questionnaire | Height, weight, activity level, sleep habits, smoking, chronic conditions you choose to report, mood and energy self-reports. |
| Consultations | Messages, photos, voice messages, files and test results you send to a doctor, specialist or the AI assistant; audio/video call sessions. |
| Orders | Delivery address and contact details, order history. Payments are processed by Payme or Click; we do not store your card number. |
| Medication reminders | Medicine names, doses and schedules you enter. |
| Food photos | Photos you take with the calorie scanner, to estimate the nutrition of a meal. |
2.2 Health and fitness data from Health Connect (Android) and Apple Health (iOS)
Only if you grant permission, the app reads the following data types. The app does not write any data to Health Connect or Apple Health.
| Data type | Why the app reads it | Where it is shown |
|---|---|---|
| Steps | Daily activity and step goals | Activity metric, Health Score, daily missions |
| Sleep (duration and stages) | Sleep quality assessment | Sleep metric, Health Score |
| Heart rate | Heart indicator and stress index | Heart metric |
| Resting heart rate | Heart indicator details | Heart metric details |
| Heart rate variability (HRV) | Stress index (with resting heart rate) | Stress metric |
| Active calories burned | Daily activity | Activity metric, missions |
| Exercise sessions | Workout minutes | Activity details |
| Distance | Walking / running distance | Activity details |
| Hydration | Daily water intake | Water counter |
2.3 Data measured by the app itself
- Phone step counter (Android Activity Recognition, iOS Motion & Fitness) — daily step count when no Health Connect / Apple Health data is available.
- Camera pulse and breathing measurement — when you start a measurement, the rear camera and flashlight analyse colour changes of your fingertip on the device. Camera frames are processed on the phone and are never stored or uploaded; only the resulting number (for example, beats per minute) is saved. This is a wellness feature, not a medical device.
2.4 Data collected automatically
- Device model, operating system and app version, language and selected market/currency.
- Push notification token (Firebase Cloud Messaging) to deliver messages and call alerts.
- App events and the advertising identifier, used by the Meta (Facebook) SDK for advertising attribution and analytics. No health or fitness data is ever sent to Meta. You can reset or limit the advertising ID in your device settings; on iOS it is used only if you allow tracking.
- Approximate or precise location, only when you choose to use it for a delivery address.
03How we use health data
Health and fitness data (sections 2.2 and 2.3) is used only to provide the health features you see in the app:
- calculating and showing your daily Health Score and the Sleep, Heart, Stress and Activity indicators, charts and history;
- personal insights and recommendations (including AI-generated summaries) about your own indicators;
- daily missions, streaks and loyalty points for healthy activity;
- restoring your health history when you sign in on a new device;
- showing the indicators you explicitly choose to a family member you invite (section 5).
We do not sell health data; use it for advertising, marketing or personalised ads; send it to advertising networks or data brokers; use it to determine credit-worthiness, insurance or employment; or let people read it, except with your consent, for security, or where required by law.
Other data is used to run your account, organise consultations and calls, deliver orders, process payments, send reminders and notifications you enabled, provide support, prevent abuse and meet legal obligations.
04Health Connect / Apple Health — Limited Use
Doctor Ali's use and transfer of information received from Health Connect adheres to the Health Connect Permissions policy and the Google API Services User Data Policy, including the Limited Use requirements. Data obtained from Apple HealthKit is used in accordance with Apple's App Review Guidelines (5.1.3): it is not used for advertising or data mining and is not shared with third parties for those purposes, and it is not stored in iCloud.
You can view or revoke the app's access at any time: Android — Settings > Health Connect > App permissions > Doctor Ali; iOS — Settings > Health > Data Access & Devices > Doctor Ali. After revoking, the app stops reading new data.
05Storage, sharing and transfer
On your device: health readings and daily summaries are stored locally in the app.
On our servers: daily summaries of your health indicators (for example, daily steps, sleep duration, average heart rate) and questionnaire answers are synced over an encrypted connection (HTTPS/TLS) to your own Doctor Ali account, so they can be restored on a new device and used for your insights and missions.
With other users (only with your consent): in the Family Circle you can invite a person and select each indicator separately that they may see. Nothing is shared until you select it, and you can change or stop sharing at any time.
With service providers, only as needed to run the service and under confidentiality obligations:
| Provider | Purpose | Data |
|---|---|---|
| Hosting / cloud servers | Storing account and app data | All synced data, encrypted in transit |
| Google Firebase Cloud Messaging | Push notifications | Push token, notification content |
| LiveKit | Audio/video calls and live streams | Real-time audio/video stream |
| Payme, Click | Payments (Uzbekistan) | Order amount and ID; card data is entered on the payment provider's side |
| SMS gateway | Login codes | Phone number |
| AI model provider | AI assistant answers and health insights | Only the minimum text needed for the answer; not used for advertising |
| Meta (Facebook) | Ad attribution and app analytics | App events, advertising ID — never health data |
Doctors and specialists see only what you send them in a consultation. We may disclose data if required by law or a valid request of a competent authority of the Republic of Uzbekistan.
06Retention and deletion
- Data is kept while your account is active.
- You can delete your account in the app (Profile menu > Delete account) or by writing to doctor.ali.uz@gmail.com. Your account, health data and synced history are permanently deleted within 30 days; records we must keep by law (for example, payment records) are kept only for the legally required period.
- You can also ask us to delete only your health data without deleting the account by writing to doctor.ali.uz@gmail.com.
- Locally stored data is removed when you uninstall the app or delete your account.
07Security
Data is transmitted over HTTPS/TLS; access tokens are kept in secure device storage; server access is limited to authorised staff. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your data.
08Your rights
You may access, correct, export or delete your data, withdraw consent (including revoking Health Connect / Apple Health permissions) and object to processing. Contact doctor.ali.uz@gmail.com; we answer within 30 days.
09Children
The app is intended for users aged 18 and older. We do not knowingly collect data from children. If you believe a child has provided data, contact us and we will delete it.
10Not a medical device
Health Scores, camera measurements and AI insights are for general wellness information only and are not a medical diagnosis. Consult a doctor for medical decisions.
11Changes
We may update this policy. The effective date at the top always shows the current version; significant changes are announced in the app.
12Contact
| Company | Doctor Ali LLC, Tashkent, Republic of Uzbekistan |
| doctor.ali.uz@gmail.com | |
| Phone | +998 98 007 31 03 |
| Hours | Monday–Friday, 09:00–18:00 (UTC+5) |